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Customer Services
Delivery & Returns
Hong Kong / Macau / Mainland China / Taiwan – free standard shipping over HK$500
Asia – free standard shipping over HK$800
Europe / Canada / Australia / New Zealand / United Arab Emirates – free standard shipping over HK$2,500
7-day exchanges & returns policy applicable to online orders (final sale & personalised items excluded)
The customer is responsible for all custom fees, duties or import taxes if applicable
Find out more about our Delivery & Returns
Some products cannot be shipped to overseas destinations. Please see the description on product page for details.
Free Click & Collect
Our free click & collect service is currently available at Samuel Ashley The Wai and YOHO MALL stores.
Find out more about our Delivery & Returns
This service may not be available during pre-orders. Please see the product page for details.
Secure Checkout and Payments
All payments made on samuelashley.com are secure. We accept all major credit cards, Octopus Card, PayMe, WeChat Pay HK and Alipay HK.
Find out more about Payment
Important Notice for Orders Shipping To Taiwan
For any orders shipping to Taiwan, customers should complete the real-name authentication for customs clearance before placing the order with us. Please also provide the Chinese full name and personal ID number of the recipient in the above order note. The information provided will be only used for delivery arrangement.
Do You Need Any Help?
We will be available to help you with any inquiries from 10am to 5pm HKT Monday to Friday (except special arrangements, public holidays and days of severe weather in Hong Kong).
Please email us at info@antipear.com or WhatsApp us on +85263772095 (message only).