Personalisation Service - Terms and Conditions

  • A maximum of 8 alphabets will be accepted. Symbols and numbers are not applicable to this service.
  • Each personalised piece is stamped delicately one by one. A slight difference may be expected. Please note that the service fee CANNOT be refunded, redeemed for cash or exchanged for other products. Personalised pieces CANNOT be returned, refunded or exchanged.
  • Any changes or cancellations are NOT accepted once an order has been placed.
  • If you have ordered more than one item, and any of them is a personalised item, your entire order will only be shipped until the personalised item is ready for delivery. We will notify you of any changes, but your order will remain.
  • Please allow an additional 3-5 working days on top of the above estimated delivery times for all personalised items.
  • This service is only applicable to designated styles of small leather goods.
  • Please note that the actual printing colour may vary slightly due to different monitor settings and lighting sources. A slight difference may be expected.
  • Should you have any questions on our personalisation service, please feel free to chat directly with us via Whatsapp through the chat icon on our website, or get in touch at