Personalisation Service - Terms and Conditions
Personalisation Service Cut-Off Date: 13th March 2025 at 22:00 HKT
Please note that all personalised orders received after the cut-off date set out above will only be shipped out on or after 24th March 2025.
- A maximum of 8 alphabets will be accepted. Symbols and numbers are not applicable to this service.
- Each personalised piece is stamped delicately one by one. The preview photo is simulation and may not be an accurate representation of the actual product. A slight difference may be expected.
- Please note that the service fee CANNOT be refunded, redeemed for cash or exchanged for other products. Personalised pieces CANNOT be returned, refunded or exchanged.
- Any changes or cancellations are NOT accepted once an order has been placed.
- If you have ordered more than one item, and any of them is a personalised item, your entire order will only be shipped until the personalised item is ready for delivery. We will notify you of any changes, but your order will remain.
- Please allow an additional 3-5 working days on top of the above estimated delivery times for all personalised items.
- This service is only applicable to select small leather goods.
- Please note that the actual printing colour may vary slightly due to different monitor settings and lighting sources. A slight difference may be expected.
- In case of any disputes, Samuel Ashley reserves the final decision on all matters.
Should you have any questions on our personalisation service, please feel free to chat directly with us via Whatsapp through the chat icon on our website, or get in touch at info@antipear.com.